Please read these Terms and Conditions carefully before making a booking with Forest Routes Ltd. By submitting a booking form, making payment, or otherwise confirming a booking in writing or electronically, you agree to enter into a binding contract with Forest Routes Ltd on the terms set out below. If you have any questions before booking, please contact Forest Routes Ltd for clarification.
1. Provisional Bookings
Provisional bookings made by telephone, email, or other written communication will be held for 21 days, unless otherwise agreed in writing by Forest Routes Ltd.
2. Confirmed Bookings and Payment
A booking is confirmed once Forest Routes Ltd has received a completed booking form and the required deposit or full payment, as applicable. Unless agreed otherwise in writing, deposits are non‑refundable.
Any remaining balance must be paid no later than 30 days before the course or event date. If payment is not received by the due date, Forest Routes Ltd may treat the booking as cancelled, and the relevant cancellation terms will apply.
3. Gift Certificates
Gift certificates must be paid for in full before they are issued. Unless stated otherwise, gift certificates are valid for 18 months from the date of issue and may only be used against eligible Forest Routes Ltd courses or events.
4. Cancellation & Changes Policy
Forest Routes Ltd aims to be fair, transparent, and supportive when plans change. Because our courses have limited spaces and require advance preparation, the following terms apply to all bookings.
Changes to Your Booking
If you wish to transfer to a different course or date after your booking has been confirmed, we will make every reasonable effort to accommodate your request. All change requests must be made in writing.
If You Transfer Your Booking and Later Cancel
If you choose to transfer your booking to a new course date, the original booking becomes non‑refundable. Any subsequent cancellation after a transfer will not be eligible for a refund. Transfers are offered as a goodwill gesture and are subject to availability. Once a booking has been moved, it cannot be refunded at a later stage, regardless of the notice period given.
5. Cancellation by You
If you need to cancel your booking, you must notify Forest Routes Ltd in writing as soon as possible. Cancellation terms differ for single‑day and multi‑day courses.
Multi‑Day Courses
Single‑Day Courses
These timeframes reflect standard practice across UK training providers, where late cancellations cannot typically be re‑filled and course costs have already been committed.
6. Cancellation, Postponement, or Changes by Forest Routes Ltd
Forest Routes Ltd may cancel, postpone, or make necessary changes to a course or event due to circumstances beyond our reasonable control. These may include hazardous weather, illness, accidents, transport disruption, government restrictions, land access issues, civil unrest, or other safety concerns.
If we cancel or postpone a course or event, you will be offered:
Forest Routes Ltd’s liability is limited to the amount paid for the affected booking. We cannot accept responsibility for additional costs such as travel, accommodation, or personal expenses.
7. Safety and Participation
Outdoor activities involve inherent risks that cannot be eliminated. Forest Routes Ltd takes reasonable care to support the safety and wellbeing of participants, but participants must accept responsibility for their own actions and follow all safety instructions.
Participants must comply with all reasonable instructions given by Forest Routes Ltd instructors or staff. Tools, knives, axes, fires, or other equipment must not be used unless and until an instructor confirms it is safe to do so. This includes participants own tools, knives, etc, brought to the course/training event.
8. Conduct
Participants are expected to behave safely, responsibly, and respectfully throughout the course or event. Behaviour must not endanger themselves, other participants, instructors, landowners, wildlife, or the environment.
Forest Routes Ltd reserves the right to remove any participant from a course or event if their behaviour is deemed unsafe, disruptive, unlawful, or contrary to the instructions of staff. No refund will be given where a participant is required to leave.
9. Alcohol, Drugs, and Fitness to Participate
Alcohol and illegal drugs are not permitted during courses or events. Participants must not attend or take part while intoxicated or otherwise unfit to participate safely.
Participants are responsible for ensuring they are physically and medically fit for the activity they have booked. Forest Routes Ltd must be informed at the time of booking of any medical condition, injury, allergy, disability, medication, or other factor that may affect participation or safety.
Forest Routes Ltd will make reasonable adjustments where possible and practicable. We encourage participants to contact us to discuss any specific needs or concerns.
10. Clothing and Equipment
Participants are responsible for bringing suitable outdoor clothing, footwear, and personal equipment appropriate for the course, weather, and terrain. Any kit list or joining instructions provided by Forest Routes Ltd should be followed carefully.
No trees are to be cut down, debarked, or otherwise damaged without permission from the instructors.
11. Personal Property
Many courses and events take place in woodland or outdoor environments and may involve open fires, tools, natural materials, mud, smoke, sparks, water, or uneven ground. Clothing, equipment, and personal belongings may become stained, damaged, or lost.
Forest Routes Ltd accepts no responsibility for loss or damage to personal property unless caused by the negligence or default of Forest Routes Ltd or its staff.
12. Damage to Equipment, Land, or Property
Participants may be liable for the cost of repair or replacement where damage to Forest Routes Ltd equipment, landowner property, trees, woodland, facilities, or other property is caused deliberately, recklessly, or by failure to follow instructions.
No trees, plants, structures, or natural features may be cut, debarked, removed, or damaged without express permission from Forest Routes Ltd instructors.
13. Age Requirements and Supervision
Participants under the age of 18 may only attend where Forest Routes Ltd has agreed this in advance and where they are directly supervised by a parent, guardian, or other responsible adult for the duration of the course or event, unless Forest Routes Ltd confirms otherwise in writing.
14. Insurance
Course and event fees do not include personal insurance, travel insurance, cancellation insurance, or insurance for loss or damage to personal belongings. Participants are advised to arrange any insurance cover they consider appropriate.
15. Liability
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
Subject to the above, Forest Routes Ltd is not liable for any loss, damage, cost, or expense arising from a participant’s failure to follow instructions, unsafe behaviour, independent activities undertaken outside the course programme, or circumstances beyond Forest Routes Ltd’s reasonable control.
16. Instructor Qualifications and Associates
Forest Routes Ltd instructors and tutors are suitably experienced and, where appropriate, qualified for the activities they deliver. Forest Routes Ltd may use associates or specialist instructors for certain activities where this is appropriate.
All Forest Routes Ltd staff will hold an Outdoor First Aid qualification.
Whether you have questions about our courses, training options, or pricing, our team is here to help.
© Forest Routes Ltd Terms & Conditions Privacy Policy